We use the information you provide to respond to your messages, manage our relationship with you, and keep basic records of the questions we receive about South African property topics. Technical and usage data help us operate, secure, and improve the site, for example by monitoring performance, detecting unusual activity, and understanding which pages visitors find most useful.

Where required by data protection laws, we rely on a mix of legal bases for processing, including your consent, our legitimate interests in running and protecting this website, and compliance with legal obligations. We do not use your personal information to make automated decisions that have legal or similarly significant effects on you. When we rely on consent, you can withdraw it at any time, without affecting processing that has already taken place.

We do not sell your personal information. We may share it with carefully selected service providers who help us operate this website, such as hosting companies, security partners, or basic analytics tools. These providers are required to handle your data securely and only according to our instructions, and they may be located inside or outside South Africa.

In some cases we may also share information when the law requires it, when we need to protect our rights, or when authorities with proper powers request access. If we work with professionals such as legal or technical advisers, they may see limited data as needed to support us. When information is transferred across borders, we take reasonable steps to ensure an appropriate level of protection under applicable data protection rules.

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. These measures may include secure hosting environments, access controls, encryption in transit where appropriate, and regular reviews of how data is stored and accessed. No system is perfectly secure, but we work to reduce avoidable risks and limit access to those who genuinely need it.

If we become aware of a data incident that poses a significant risk to your rights, we will assess the situation carefully and, where required by law, notify you and relevant authorities. We also encourage you to protect yourself by using up to date software, avoiding reuse of passwords across services, and not sending sensitive information through channels that are not clearly secure.